Terms and Conditions - Removals Chiswick
Welcome to Removals Chiswick. These Terms and Conditions govern your use of our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Introduction
At Removals Chiswick, we are committed to providing reliable and efficient removal services. These terms outline the rules and regulations for the use of our services, ensuring a clear understanding between us and our valued customers.
2. Booking Process
2.1 Reservation
Bookings can be made via our online platform or by contacting our customer service team. To confirm a reservation, you must provide accurate information about your moving requirements.
2.2 Confirmation
Once your booking is received, a confirmation will be sent to your provided email address. Please review all details carefully to ensure accuracy.
3. Payment Terms
All payments must be made in full prior to the commencement of services. We accept various payment methods, including credit cards, debit cards, and bank transfers.
- Credit/Debit Cards: Payments processed securely through our payment gateway.
- Bank Transfers: Instructions will be provided upon booking confirmation.
- Cash Payments: Accepted only for local moves.
4. Cancellation Policy
You may cancel your booking up to 48 hours before the scheduled move without incurring any charges. Cancellations made within 48 hours of the move may be subject to a cancellation fee.
5. Liability and Insurance
We are fully insured to cover any potential damages that may occur during the move. However, our liability is limited to the value of the goods being moved.
- Basic Insurance: Included in the service cost, covers up to a specified amount per item.
- Additional Insurance: Available upon request for high-value items.
It is recommended to declare any valuable or fragile items during the booking process to ensure appropriate coverage.
6. Customer Responsibilities
Customers must ensure that all items are properly packed and labeled before the arrival of our team. Additionally, access to the property must be available and any necessary permits obtained.
- Packing: Responsible for packing personal belongings unless packing services are opted for.
- Access: Ensure that our team can access all areas required for the move.
- Permits: Obtain any necessary permits for parking or street access.
7. Data Protection
Your privacy is important to us. We comply with all relevant data protection laws and will only use your personal information to provide our services.
For more details, refer to our Privacy Policy, which outlines how we collect, use, and protect your data.
8. Dispute Resolution
In the unlikely event of a dispute, we encourage you to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with the laws of the jurisdiction in which the service was provided.
9. Updates to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Any changes will be communicated through our website. Continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Removals Chiswick operates.
11. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
12. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Removals Chiswick regarding the use of our services, superseding any prior agreements.
By choosing Removals Chiswick, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
